FREE Customer Research Discussion Guide/Research Script - Question Templates You Can Use to Elicit Great Feedback from your Users
Are you struggling to get your UX Research Participants to talk honestly, openly, and critically about your FinTech or Financial Services product? Do you get the feeling that they are telling you what they think you want to hear, rather than what they really, truly think?
You’re not alone!
People are naturally eager to please, and especially on online testing platforms like UserTesting and Lookkback, people want to be “good participants”.
But you want honest, direct feedback that will help you make your product better!
This can help: a FREE (pay what you wish) template to use in your research with users that will help them to open up, be critical and helpful, and direct.
Every script comes with a “moderator’s guide” to help you ask questions in the most effective way possible; know when to offer help, and know when to “embrace the silence.”
I’ve used these questions in my own research for my Financial Services and FinTech clients, so I know they work.
You’ll get a FREE SAMPLE research script with 14 groups of questions, plus “moderator’s guidelines” telling you how to phrase alternatives, when to offer help, and when to keep quiet. Plus intros, wrap ups and analysis guidelines that will help you make the most of your precious user research